How does the rental process work?

You may place your order over the phone with a customer service agent who will guide you through the rental process. Once we determine your linen needs we will e-mail you a quote. If you agree with the quote it will become your rental order and will simply require a signature of approval. Upon returning your signed rental order we will also ask you to print and sign our rental agreement and credit card authorization form (a link can be found on this page) and fax or scan and e-mail all three forms back to us. A 50% deposit payable by credit card or money order will be collected to finalize your order. If paying by money order we still require a credit card on file to complete your order -see terms & conditions for more information. Your final guest count and payment will be due two weeks prior to your event date by credit card on file or money order. We recommend you reserve your linen order at least 3-6 months in advance to insure the availability and any applicable special pricing; however, don’t worry too much if you have not booked in advance we can accommodate most orders up to three weeks prior to an event date.


Forms

Rental Agreement - Terms & Conditions Form
Credit Card Authorization Form

Kate Ryan Linens office hours are Monday-Friday 9:00 a.m. to 5:00 p.m. Eastern Standard Time.


FAQ’s & Answers

What size linen do I need for my tables?
Typical sized tables are as follows:

Round Tables:

Square Tables:

Banquet Tables:

Note: Skirting needed for a 6’ Banquet Table (1)14’= 3 sides or (1)14’+ (1)7’= 4 sides. (1) 60” x 120”
Banquet Tablecloth is recommended in order to cover the top of the table when using skirting to cover the sides.

Note: Skirting needed for an 8’ Banquet Table (1)14’= 3 sides or (1)14’ + (1)7’= 4 sides. (1) 60” x 120”
Banquet Tablecloth is recommended in order to cover the top of the table when using skirting to cover the sides.

What size chair cover do I need?
To ensure you receive the correct size chair covers we will need to know whether the chair you will be using is a metal folding chair, a wooden folding chair, stackable banquet chair, etc. Most venues classify their chairs as “standard”, but we recommend you take measurements to insure a proper fit. You may also e-mail a photo of the chair along with measurements to info@KateRyanLinens.com, so we can better assist you with your final selection.  When measuring the chair, you will want to measure the width of the back of the chair and record the widest point. Also record how tall the chair is from the top of the back of the chair to the floor and the shape of the back of the chair. Note: Does the chair have a rounded top, square top, etc.? We are also happy to mail a sample chair cover to you for the regular rental rate plus shipping and return shipping so you can guarantee the fit. Please call our office to place your chair cover sample order.

How will my rental order be delivered?
Customers in the Tampa Bay, Orlando, Ocala, and Sarasota areas will receive our local/extended local delivery service at a date and time that is agreed upon when placing your order.

Customers requiring shipping: You will receive a tracking number via email from Fed-Ex or UPS as soon as your order leaves our warehouse and you are guaranteed to receive your package the day before your event.

How much will my delivery or shipping cost?
Local delivery and pick up will depend on the exact delivery and pick up location. Please call our office or you may email us the delivery and pick up address by filling in your information on the request a quote page of our website. Once we receive your information we will be happy to provide you with a customized quote.

Customers requiring shipping: Shipping is based upon the total weight of your order, address and zip code.  No sales tax is payable when shipping outside of the State of Florida.

Can I pick up and/or drop off my Linen order?
Yes, you may pick up or drop off your linen order at our Tampa location by appointment only. Please do not arrive at our Tampa location without an appointment as someone may not be available to assist you with your pick up or return. Call our office to schedule an appointment. 

When do my rental items need to be returned?
If your linens were delivered locally we will either return to pick them up following your event - if it is stated on your order that we will be picking up-or you may drop off your linen rentals at our Tampa location by appointment on the first business day following your event. Please do not launder, simply place the linen and /or chair covers in the bags that were provided free of food and debris ready for pick up. Please follow the additional delivery and pick up instructions that will be given to you upon delivery. 

Customers requiring shipping: Your package will include return shipment labels and it is your responsibility to schedule a UPS or Fed-Ex pick-up the first business day following your event, which in most cases is a Monday, or you may drop off your order at any UPS or Fed-Ex location. Please make sure your linens are dry and free of all food and debris as early as 8am and follow the return procedure that was included in your shipment. Be certain to affix the return labels securely; UPS or Fed-Ex cannot pick up your bags or boxes without return labels. It is imperative that you are given a return receipt by the UPS or Fed-Ex driver or UPS or Fed-Ex drop off location for your records. Once your order is returned to us, it will be inspected and counted. If there are any missing or damaged items we will notify you. Please follow the additional return shipping instructions that will be included with your package.

Do I need to press my linens and chair covers when I receive them?
No, you do not need to press our linens. In fact, we kindly ask that you do not re-press our linens to avoid any possible heat damage.

If you are receiving our local/extended local area delivery service, you have a choice of accepting your delivery on hangers or in a container. If you choose to have your linen delivered on hangers please be certain that you have your venue can accommodate this type of delivery, as some venues do not have the available storage space to accept this type of delivery.

Customers requiring shipping: It is true your items will be in a box and are subject to wrinkling; however, we do our very best to package your linens and/or chair covers in a way that minimizes deep set wrinkles and creases.

Do you make custom linen?
Yes, we can make a custom size table linen for almost any fabric you see on our website. We also have access to a variety of other fabrics and colors so, if you don’t see what you are looking for on our website just ask us!

How do I tie my sashes?
A youtube.com instructional video link coming soon…

How do I set my table?
A youtube.com instructional video link coming soon…

How do I fold my napkins?
A youtube.com instructional video link coming soon…

Additional Questions not answered here?
Call or e-mail us and we will be happy to answer any questions.
Toll Free 1.877.455.1012
Tampa HQ 813.494.6984
Email info@KateRyanLinens.com